Where is the final diagnosis window?
Where are the ROUTE and STAT orders?
Do you have both 10 minute cases and 20 minute cases?
How much does your product cost?
Does your product work on iOS or Android?
Are updates free?
Are there any discounts for renewing a subscription?
Can I test out your program before I buy it?
How many cases are there in your program?
Do I get feedback after finishing a case?
I did the right thing! How come my grade came back bad?
It's really hard to get 100% on the cases, am I going to fail?
Is your simulation like the real test?
Do you save credit card information?
How many times can you do each case?
Is there an option in exiting a case and getting your result before the time is up?
Can I do a case more than once? How do I reset a case?
How do I send a patient back home and then back again for a follow-up?
I'm worried I didn't submit the exact correct diagnosis. Does it have to be precise?
What is a good rationale for advancing or stopping the clock?
What is simulated network "lag time" exactly? How does it affect my overall testing experience?
What's the total amount of cases that must be passed in order to succeed on the CCS portion of Step 3?
How many times can the cases be repeated?
On the online/web version, what does average grade mean at the top?
Do you grade on the sequencing of the orders?
Where do we write the diagnosis on the program?
Is it better to write out more orders or less orders? Do we get points taken off for writing more orders or get points taken off for not writing enough orders?
I click 'exit case' and it doesn't grade the case!
Can you explain the online grading screen?
How do I extend my subscription?
Can you explain what the "High Yield" Feature does?
Can you help me with troubleshooting the online version if I'm having trouble?
Is there a discount to extend my subscription?
How does the clock function work?
Can you explain the Report Card Feature?
How do I end the case?
I click "Exit Case" and it doesn't grade the case. What is wrong?
I will sometimes get marked off for that patient being in the wrong location. I will eventually move the patient to the correct location. When should I move the patient to the right location?
Sometimes I order IV line, oxygen, pulse ox, cxr and EKG immediately before the physical exam, but I get feedback that I should have done the physical exam first. Can you explain this?
If the patient needs admission, do we first change the location to the ER and then go to the inpatient ward or ICU or go directly to the inpatient ward or ICU?
Can I extend my subscription for only 1 or 2 days?
Can I reset my case data during my subscription?
What do you do with my data after my subscription expires?
I only need one or two more days. Will you please give me a free one or two day extension?
What happened to the desktop version?
Something delayed my exam that was outside of my control. Can you give me a discount or a free extension?
Do you have a subscription that is only 1 or 2 weeks?
Does the subscription start when I purchase the product or when I start to use the product?
Can I study by topic?
Do you give partial refunds for unused time?
The program isn't registering my orders and is not showing up in the grading! I ordered [x] and it is not showing up in the grading! Something is wrong with your program.
Can I purchase just a day or a week subscription?
Is the option to select more than one order at a time on the order sheet the same as the USMLE test?
What is the blue color in the grading sheet?
How do I get a full list of all of your cases?
Can I get a discount or a free subscription?
When I purchase, what currency do you use?
I never used my subscription. Can I get a refund?
I decided I want to change from the 1 month subscription to the 3 month subscription, can I just pay the difference?
Why is my Case Selection not have the new user interface? My screen looks like this:
Is there a price difference between an extension and a new subscription?
What does "You had a negative patient updates prior to correct treatment" mean?
How do I clear my cache for CCS Cards?
Can I use CCS Cards offline?
What does Interval / follow-up mean in the physical exam section?
What does the 2 min warning / case end instructions mean?
Do you have any group discounts?
Do you have discounts for special groups such as military, low income, or other groups?
