We released 4.9.6 about 5 days ago, but an astute customer pointed out that a certain order/combination caused certain cases to end early. We have identified and fixed the problem which is now fixed on the new version 4.9.7. This issue only affected customers with version 4.9.6. We recommend that all users with 4.9.6 update their version to 4.9.7 to avoid this issue.
To update, please go to our download page here. Download the latest version and uninstall the old version and install the newer version. You should not need to reactivate/re-register when you update versions.